Make sure that you are typing in just your username (e.g. ghf9g18) and do not include anything else such as @soton.ac.uk
If you are still unable to log in then contact iSolutions via ServieLine
First double check that your submission window has started and that the date has not passed more than 5 days past the deadline.
If the submission window has not passed speak to your Faculty Office and ask them to check the assignment.
If the submission window has passed speak to your Faculty Office and they will discuss further options.
If your faculty office is unable to help contact iSolutions via ServiceLine, providing them with the module code, assignment name and deadline date.
Try using a University computer to upload the file. If you are unable to get access to a University computer then you can use vdi.soton.ac.uk to upload the work from a virtual University PC.
If that still fails to work please check that your file size is not too large (see other FAQ page) and that you have a decent internet connection.
If after all this you are still unable to upload your file please contact your Faculty Office to make sure they are aware of the situation, and they can then advise you.
This can often be the case if you have saved your document in the wrong file format. You should find that all software is available on vdi.soton.ac.uk where you can then open and resave your document into the file format needed.
Alternatively this can be a common issue for Word (.doc/.docx) or Excel (.xls/.xlsx) based documents. Because of this we highly recommend that you do not use any other software to create a document with such as OpenOffice, Google Docs and Apple Pages.
Always use Microsoft Office products to create and save your documents in. As a student you get 5 free copies of MS Office suite programs from your Office 365 account and you can always use vdi.soton.ac.uk if needs be.
If you are still unable to upload the document check with your Faculty Office to make sure you are trying to upload the correct file format.
Yes, it will vary depending on what you wish to do.
If your assignment is set up to be used with Turnitin plagiarism checking (normally .doc /.docx /.pdf essay file submissions), the maximum allowed file size is 40mb.
If a document is over 40mb in size then it might be possible to make the document smaller by compressing the images used in the document. Microsoft have a guide on how to do this found here: Reduce image file sizes
When using eAssignments without Turnitin checking (normally submitting SPPS or Excel files), then we recommend that files are no larger than 250mb. This is because it can be difficult for some internet connections to upload a file, despite the internet connection showing a good download speed.
If you want to use eAssignments for video submission, we generally recommend using Panopto instead: https://elearn.southampton.ac.uk/panopto/students/