Most users find Blackboard straightforward to use. However you may find you have a question or technical query relating to Blackboard.
If you do have a question or technical query do the following:
1. Confirm that you are using a supported web browser and operating system
Check that the operating system and web browser you are using is supported for use with Blackboard:
We find that Firefox and Chrome are the most reliable web browsers for use with Blackboard.
2. Try clearing your web browser cache or using an alternate browser
About 1/5 of issues are resolved when your web browser cache is cleared or you use a different browser. You could also try using the Southampton Virtual Environment – this give you access to a Virtual University PC which has Chrome, Firefox, and Edge available.
3. Review the Student FAQ
We maintains a Frequently Asked Questions list for students. Your question may be answered here.
4. Check the How To… Guides
A number of “How To…” guides are available that cover most Blackboard features. If your question concerns a particular feature of Blackboard, check whether a guide is available.
5. Contact ServiceLine
If you cannot resolve your issue through reading the web pages above please contact the ServiceLine. If the ServiceLine cannot answer your query immediately they will refer your issue to the Managed Learning Environment Team in iSolutions.
We take pride in trying to resolve issues quickly. In order to provide you with a swift response it will help us (and therefore you) if whenever you contact ServiceLine with a Blackboard query you provide the following information:
- What the issue is (be as specific as possible)
- Whereabouts in the course the problem occurs – if possible please provide a list of instructions so that we may replicate the error
- Any error message that occurs
- What course code is affected if applicable (e.g. MANG1001, FEEG2002 etc)
- Which year the course is for (e.g. 18-19, 19-20 etc)
- Whether the issue is happening at home or on an iSolutions Public Workstation, or both.
- The version of your web browser (e.g. Chrome 76)
- The version of your operating system (e.g. Windows 10 Service Pack 1)
The more information you can provide, the quicker we can resolve the issue.