iSolutions is upgrading Blackboard. During the upgrade we will endeavour to provide useful updates to inform you of when to expect service to return.
Service was restored at
Sunday 2 July 15:00 BST
Visualisation of progress so far:
The upgrade window is 1 July to 2 July with 3 July reserved for contingency. The contingency day will only be used if problems arise during the upgrade which require us to spend more time to bring Blackboard back to service.
Frequently Asked Questions
It is necessary to upgrade Blackboard for several reasons:
- To maintain support from the application provider.
- To benefit from new features and enhancements.
- To provide additional storage capacity.
- To provide security fixes and enhancements.
- To resolve known issues and bugs.
- To provide updates to back end technology, such as a new version of Java.
The upgrade entails large changes to Blackboard application code and database tables. These changes cannot be made whilst the application is running.
Here is the plan for the two days:
SAT Remove Blackboard from service, take backups, run preliminary tasks Oracle security patching Optimise application security Upgrade Java and Upgrade Blackboard application Configuration changes Sanity check application Finish for day SUN GUI-based configuration and testing Restart test Remove temporary files GO LIVE Finish for day
A contingency day is reserved in the event of upgrade failure or unforseen problems. We hope not to use it but we feel it is better to set your expectations now, rather than to provide an unwelcome extra system unavailability.
We have a core upgrade team of
- two Blackboard application administrators
- a Linux system administrator
- an Oracle database administrator
- a web applications expert
The three systems roles above each have a back up. In the event of illness we have someone who will be able to step in to ensure the upgrade proceeds without delay.
During the upgrade weekend how will I find out that the upgrade is complete and I can use Blackboard again?
During the upgrade weekend we will be posting updates to our twitter feed @uos_mle
When service is restored the first place where this will be publicised is the above twitter account.
A review of new features available after the upgrade is here: