Panopto is having difficulty processing videos that are not in pptx (PowerPoint 2007 onwards) format. This issue is confirmed as fixed in Panopto 5.0.
To fix this issue before your lecture open up your PowerPoint file and click on File
If you see a Convert icon then the video will not process correctly. To fix the issue press convert and present with the newly created pptx file.
- First, load the Panopto admin website at https://southampton.cloud.panopto.eu. Log in with Blackboard.
- Next, find the folder that contains the video(s) you wish to move
- Tick the boxes next to the sessions you want to move
- Click on Move
- From the drop down list, choose the folder you wish to move the videos into
- Finally click on the large green Move button that appears
Your videos do not need to be re-processed and will be available immediately to students. The links to the videos will remain the same, however only the students assigned to the new folder / course will be able to see the video.
This page explains the best way to workaround having a video within your PowerPoint, while still having a high quality Panopto recording.
What is the problem?
Panopto captures video in two different way. The primary video (help on recording primary video) is a fast moving, low quality video that normally appears in the top left hand corner of your presentation. The secondary video (help on recording secondary video) is slow moving, high quality video that fills the majority of the screen when viewed back.
Screen capture is a secondary video source and therefore is large, but jumpy (low frame rate). Also, secondary video doesn’t include sound; therefore your video will either be silent or be very poor quality (where only the sound picked up from the speakers by your microphone is recorded).
What’s the solution?
The best solution is to upload the video to Panopto and then replace the recording of your video with the uploaded video.
To do this you will need to upload the video from your PowerPoint into Panopto using our uploading guide.
Once the video is uploaded and processed (this may take some time, but should be under an hour) you can add it into your presentation.
- Open the Panopto editor using our Load the Panopto Editor guide
- Edit out the video from your presentation using our Panopto Editor Cutting guide
- Click on the timeline where you would like the video to begin. A red line will appear
- Click on the Add Content button in the editor
- Find the video you uploaded and click on it
- Ensure “Click to position” is selected in the window and press OK
- Click on the timeline where you wish your video to be inserted. If you did step 3 above, this will be the red line
- The video you captured with the Panopto Recorder is now replaced with a high quality version
- Click Save
This page explains how to create an area in Panopto that has a session pre-made per student. The instructor will need to log into Panopto, select a student name and press record. Once the video has been processed, it will be visible only to the named student and the other Blackboard instructors.
A student has submitted some computer code for an assignment. The marker wishes to talk about the code and show what happens when it runs by capturing the screen.
A student has created a piece of Art that is physically handed in to be marked. The marker wishes to give feedback by talking on camera about the physical object
This scenario is preferred for
- Secured verbal feedback
- Assessment of physical objects
How to set up the above scenario
Because we preconfigure the securing setting in advance, you will have needed to give iSolutions the student details before the assessment takes place. Raise a ticket with ServiceLine and include
- The module code of the course (e.g. BIOL1001)
- If there are multiple versions of the course (in Southampton and USMC for example) the Course Reference Number (e.g. 25478)
- The username, first name, surname and presentation title in a CSV or Excel file
For step 3 you will need to export a list of your student’s names and usernames. The “presentation title” will be what the student clicks on before they record their session and what the student / instructor / external examiner will click on to view the session. You may like to use the presentation title “Surname, Firstname (Student ID)” (for example “Peter Jones (4392843)”)
Once your ticket is submitted to iSolutions (give the ticket the subject “Recording feedback with Panopto”) we will create the folder and sessions.
Important notice about named session
Each session can only be used once. If you wish to remake a session, you should make it unavailable to the student and contact ServiceLine.
Panopto content can easily be rolled over each year, but only if the videos are in a particular folder. This page explains where content needs to be placed to ensure it is secure and available to the right students. “Rollover” is what we call the process of copying content from Blackboard from one year to another using the Course Copy feature within the Blackboard admin menu.
Recorded Sessions area
If you’ve followed our provisioning guide, you’ll have a Recorded Sessions area in your Blackboard course. This area contains videos that are available just to students on that course. This area is designed for content that is only applicable that academic year, for example, a timetabled lecture recording that you would be expected to redeliver next year.
The Recorded Sessions area will only show you this one Panopto folder (called something like BIOL1001-12345-18-19: 18-19 Introduction to Biology), but more folders are available on the Panopto admin website.
Panopto admin website
On the Panopto admin website, you can see all of the Panopto folders that are either
- Available for you to record into as you are an instructor in the Blackboard course
- Available for you to view as you are a student in the Blackboard course
- Available for you due to the owner setting the video to be publicly or internally available
For each Blackboard course (for example BIOL1001-12345-18-19) there is a parent folder without a year date (for example BIOL1001).
If you wish to reuse videos across multiple years, it must be in the parent folder, i.e. the folder without a year in its title. This folder is what we are referring to as the rollover folder.
If you uploaded content into the Recorded Sessions area of Blackboard, but need it to rollover correctly, you can simply move the videos into the parent folder using our guide. It is important that you move the videos and do not use the copy button. The videos will immediately work, and you will not need to change any links in the previous or rolled over course.
iSolutions will soon start to follow its publicised content retention policy. This states that recordings will be deleted at the end of the next academic year after it is recorded. This retention policy will only affect content in a folder containing a year (e.g. BIOL1001-12345-18-19) and will not affect content in a folder that does not include a year (e.g. BIOL1001).
Retention policy examples
- A lecture recorded into BIOL1001-12345-13-14 in October 2013 would be deleted around September 2015
- A lecture recorded into BIOL1001-12345-13-14 in December 2013 would be deleted around September 2015
- A lecture recorded into BIOL1001-12345-13-14 in June 2014 would be deleted around September 2015
- A lecture recorded into BIOL1001-12345-14-15 in November 2014 would b deleted around September 2016
- A video uploaded into BIOL1001 in October 2013 would never be automatically deleted
When you use the traditional method of uninstalling a piece of software from a Mac (drag and drop into the Trash then empty) you will find that the software will still leave some legacy information, which can cause the reinstalled Panopto Mac Recorder to not function correctly.
To fully uninstall the software from your Mac you must use a software removal tool, we recommend using the free to use AppCleaner.
Once you have installed the AppCleaner software, locate it and launch it. The AppCleaner’s icon looks like a recycling bag.
When AppCleaner is ready to use, it will ask you to drop your unwanted apps into its main window.
The next step is to simply locate the Panopto Mac Recorder from your Mac’s “Applications” folder and drag and drop the icon into the AppCleaner window.
When you have successfully dragged and dropped, AppCleaner will display all the related files of the Panopto recorder it could find. It will then automatically select the ones it needs to delete. At this point, click on the blue “Remove” button.
The removal process should be fairly quick and once done it will clear the AppCleaner ready for the next piece of software you may wish to uninstall.
All conflicting data will be removed allowing you to successfully install the Panopto Mac Recorder. You may now quit out of the AppCleaner or uninstall it by dragging the AppCleaner icon to the trash. (Please note we are currently asking Mac users to use Panopto Mac Recorder 5 found here)
We have been getting increasing reports since the start of semester 2 that the Panopto Mac Recorder has been failing to upload or is failing to process uploaded videos. This page contains our recommended workaround.
The Panopto Mac Recorder has been greatly improved in version 5. It can record primary and secondary screens, has keynote 6.5 ,6.6 and PowerPoint support and supports external cameras. Unfortunately iSolutions will not be able to upgrade our backend systems until Easter at the earliest.
However we have tested the Panopto 5.0 Mac Recorder against Panopto 4.8 and have found that all features work except the “Record Keynote” feature.
- Delete the Panopto 4.7 Mac Recorder
- Download and Install the Panopto 5.0 Mac Recorder
- Log in (same as the instructions here)
- Untick Record Keynote
The mac recorder is set up correctly (to record audio, primary screen and no keynote) when it looks like this:
“But I use Keynote”
Your keynote presentation will still record using the screen capture functionality. What will be missing is the automatic table of contents functionality.
What if I use PowerPoint?
You can tick “Record PowerPoint” as normal. For both Mac and Windows recorder we recommend always capturing the screen if using PowerPoint. We still recommend unticking Record Keynote if it is selected.
Does this fix the issue where screen recording records the presenter view?
Panopto Mac Recorder now allows you to record the primary and secondary screen. If you are using presenter view on your primary screen and the presentation on the second screen (i.e. the projector) you can now choose to only record the secondary screen.
- With “Secondary 1” selected change source from “Built-In Display” to the secondary monitor (this name changes depending what you are connected to)
- With “Secondary 2” selected change the source to “None” (this is the default)