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During a Collaborate session, moderators use the Attendee panel to manage communication. This panel provides a list of all attendees in the session, and displays any raised hands, indicators for audio and video, attendee status or feedback, and network connections. In this topic, you’ll learn about the details of this panel.
Attendee Panel Overview
Attendees are organised into groups according to their roles, making it easy to see who is in the session. The first group is Moderators, so it’s particularly simple to see who’s leading the session. Within each group, user names are alphabetised unless an attendee raises their hand, in which case their name moves to the top of the list.
The Attendee panel will provide information about each attendee at a glance. Icons will show whether an attendee has their microphone on, or is using telephony; they will also provide information about changes in status or feedback, and will report the attendee’s network connection. From this panel, moderators can manage all attendees by changing their role, muting their audio, or removing them altogether.
These features are described in detail below.
When a participant raises their hand, a hand icon appears next to their name in the Attendee panel. Attendees with raised hands will appear at the top of their role group in the Attendees list in the order of who raised their hands first. As hands are lowered, these participants return to their normal alphabetical placement within the group.
You can tell at a glance who might be having trouble connecting. There are two places you can watch the status of network connections―from the Attendees panel and from your profile picture in the Interaction Bar. Move your pointer over the indicator and it will report if the connection is excellent, good, fair, or poor.
Excellent means an attendee can share, see, and hear everything with no issues.
Good means an attendee can share, see and hear everything with little to no issues.
Fair means an attendee may experience some changes in the experience.
Poor means an attendee may have difficulty hearing, seeing, or sharing anything.
As a user, your name appears bolded in the attendee list, allowing you to easily identify your user profile in the list.
The attendee list can be searched for a specific participant by selecting More options. The attendee panel can also detach and remain open in case you want to continue viewing it while switching to another panel. When the panel is detached, the media space adjusts to make room for the panel.
Indicators displayed in the Attendee panel and the Media Space will tell you when someone is in the process of joining your session.
From the Attendee list, session moderators can hover over attendee’s controls to see additional indicators. Selection of the Moderator Control icon (which looks like an ellipsis), gives moderators the ability to promote and demote roles, make an attendee a captioner for live closed captioning content, lower an attendee’s hand, or remove attendees from the session.
When elevating attendees to moderator, keep in mind that these attendees will then be able to promote and demote other users, and remove session attendees as well. The primary moderator (the moderator of record for the session) maintains ultimate authority over all attendees and cannot be removed by anyone.
Hand Raise Tool
Attendees can raise their hand at any time during the session by selecting the Raise Hand button. Several notifications are triggered when an attendee raises their hand:
– The Raise Hand icon changes colour.
– An icon displays next to the attendee’s name in the Attendee’s panel.
Default notification settings display a notification dialog that includes the raised hand icon, the attendee’s name, and a Clear link. When more than one hand is raised, these notifications display how many attendees have their hands raised. Using the Clear link within the Notification dialog will lower the participant’s hand. When more than one hand is raised, clearing one hand dynamically refreshes the dialog to display the name of the second person that raised their hand. Attendees can lower their hand at any time by selecting the Raise Hand icon again. Moderators can lower a participant’s hand from various locations, depending on where the moderator is currently focused.
Hovering over an attendee’s controls in the Attendee panel opens access to the Moderator Controls. From these controls, the moderator can lower the participant’s hand.